Employee Assistance Program Policy
This Employee Assistance Program (EAP) Policy can be used to ensure that employees are aware of EAP services provided by the company, as part of its commitment to promote the mental health of employees.
4.8 (4 reviews)
Last updated December 20, 2024
Under 5 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
An employee assistance program can include services such as a face-to-face, telephone, email or skype counselling service, a Manager support hotline, an online EAP resource centre and/or critical incident management.
Use this EAP Policy if:
- You offer an EAP internally or through an external provider and would like to communicate this to your employees.
- You wish to clarify the services available to employees for assistance.
The Legal Risk Score of a Employee Assistance Program Policy Template
Our legal team have marked this document as low risk considering:
- There is a risk that the confidentiality of the individuals using the Employee Assistance Program (EAP) could be compromised, despite assurances, as the document states that issues are reported collectively and anonymously which might not entirely eliminate the risk of identification.
- The document limits the availability of EAP services to current employees, apprentices, and trainees, which means that individuals who leave the company lose access to potentially crucial support services.
- The EAP covers a broad range of personal and professional issues, but there might be limitations on the depth of support or resources available for each specific issue, which could affect the effectiveness of the assistance provided.
Employee Assistance Program Policy Checklist
Complete your free Employee Assistance Program Policy with our checklist
Review for Compliance and Clarity
Ensure that the document aligns with legal standards and is clear in its language and intentions.
Communicate the Policy
Distribute the policy to all employees, apprentices, and trainees, ensuring everyone understands their rights and how to access the EAP services.
Training for Managers
Provide training for managers and supervisors on how to recognize signs of distress and how to encourage the use of EAP services.
Monitor and Update
Regularly review and update the policy to adapt to new challenges and feedback from users to maintain its effectiveness and relevance.
What does this EAP Policy cover?
- The purpose of the EAP policy;
- The scope of coverage and eligibility requirements;
- The person responsible for administering the EAP Policy;
- The types of the EAP support services available;
- The types of issues that the EAP support services can assist with;
- Usage of the EAP support services during and outside work hours;
- Accessing the EAP support service, including self-referral and referral by other parties;
- Privacy and confidentiality of employees who use the EAP support service
Further information:
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