Employee Assistance Program Policy

This Employee Assistance Program (EAP) Policy can be used to ensure that employees are aware of EAP services provided by the company, as part of its commitment to promote the mental health of employees.

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Last updated October 24, 2025

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Suitable for Australia

Employee Assistance Program Policy

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What is a employee assistance program policy?

An employee assistance program policy outlines the support services available to employees to help manage personal or work-related issues, demonstrating a company's commitment to employee mental health and wellbeing.
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When should you use a employee assistance program policy?

You should use this policy when your business offers EAP services, either internally or through an external provider, and you want to clearly communicate these services and their availability to your employees.
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What should be in a employee assistance program policy?

A policy should include the purpose, eligibility, available support services, how to access them, confidentiality assurances, and who is responsible for administering the program within the organisation.
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Frequently asked questions

What is a employee assistance program policy?

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When should you use a employee assistance program policy?

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What should be in a employee assistance program policy?

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Who is eligible to access the EAP services?

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What types of support are typically offered?

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How is confidentiality managed under this policy?

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What are the key steps after adopting this policy?

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View Sample Employee Assistance Program Policy

Employee Assistance Program Policy
risk level indicator at Low level

The Legal Risk Score of a Employee Assistance Program Policy Template is Low

Our legal team have marked this document as low risk considering:

  • There is a risk that the confidentiality of the individuals using the Employee Assistance Program (EAP) could be compromised, despite assurances, as the document states that issues are reported collectively and anonymously which might not entirely eliminate the risk of identification.
  • The document limits the availability of EAP services to current employees, apprentices, and trainees, which means that individuals who leave the company lose access to potentially crucial support services.
  • The EAP covers a broad range of personal and professional issues, but there might be limitations on the depth of support or resources available for each specific issue, which could affect the effectiveness of the assistance provided.

Articles about Employee Assistance Program Policy

Benefits of Employee Assistance Programs (EAPs)
By Connor Barham|Nov 27, 2025

Benefits of Employee Assistance Programs (EAPs)

The benefits of EAP's (Employee Assistance Programs) apply to both employees and employers. Find out more here.

Create a Workplace Mental Health Action Plan
By Beulah Pene|Nov 28, 2025

Create a Workplace Mental Health Action Plan

A mental health action plan can reduce the risk of mental health injuries in your workplace. Read this guide to find out how to create one.

5 Tips to Help Improve Employee Wellbeing
By Jack Sheedy|Mar 8, 2021

5 Tips to Help Improve Employee Wellbeing

Worried about the wellbeing of your employees? Be proactive and learn what you can do to improve the workplace in 5 simple ways.

Employer Responsibilities for Employee Wellbeing
By Kimberly La|Nov 21, 2025

Employer Responsibilities for Employee Wellbeing

With mental health on the rise, how can an employer help? Read about the legal obligations you have towards your employees' mental health.

Employee Burnout: 5 Signs Your Employers Should Know
By Zeinab Achi|Mar 16, 2021

Employee Burnout: 5 Signs Your Employers Should Know

Worried your employees are suffering from burnout? Keep reading to learn the signs of burnout as well as ways to help them through it.

Mental Health Day Off: Can Employees Take It?
By Angela Omari|May 20, 2025

Mental Health Day Off: Can Employees Take It?

Are you planning to incorporate a mental health day off in your employment policy? Read about it in our latest post.

How to Build a Culture of Empathy: 5 Wellbeing Leave Options to Consider
By Zachary Swan|Feb 8, 2017

How to Build a Culture of Empathy: 5 Wellbeing Leave Options to Consider

Discover 5 essential wellbeing leave options that boost productivity, strengthen culture, and position your organisation as an employer of choice.

5 Benefits of Promoting Workplace Mental Health
By Jack Sheedy|Nov 26, 2025

5 Benefits of Promoting Workplace Mental Health

Understanding the importance of mental health benefits everyone in the workplace. Read this article to learn how.

New Mental Health Reforms: What Businesses Need
By Dominic Woolrych|Dec 5, 2025

New Mental Health Reforms: What Businesses Need

In 2015 the Federal Government introduced reforms governing mental illness in the workplace. Understanding these reforms can help your business comply with workplace regulations concerning mental illness.

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