Complaint Policy
A Complaints Policy outlines how your business will manage complaints and work to protect your reputation.
Last updated October 21, 2025
Suitable for Australia
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Frequently asked questions
Use this Complaints Policy If:
- You provide any products or services
- You want to show that you value customer feedback
- You want to streamline your complaints procedure and protect your business' reputation.
What does this Complaints Policy Cover?
- Customer feedback statement
- Complaint submission process
- Evaluation
- Responses
Other Documents You May Need:
View Sample Complaint Policy
The Legal Risk Score of a Complaint Policy Template is Low
Our legal team have marked this document as low risk considering:
- The document does not specify exact time frames within which complaints must be addressed, which could lead to delays in resolving issues.
- The document mentions that complaints should be sent to a specific contact but fails to provide explicit contact details, potentially complicating the submission process.
- The document states that the company will keep in touch during the complaint process and notify the complainant of the outcome, but it does not detail how often communication will occur or through what means, possibly leaving users uninformed about the status of their complaint.
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