Complaint Policy
A Complaints Policy outlines how your business will manage complaints and work to protect your reputation.
Last updated October 21, 2025
Suitable for Australia
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What is a complaint policy?
What is a complaint policy?
When should you use a complaint policy?
When should you use a complaint policy?
What should be in a complaint policy?
What should be in a complaint policy?
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Frequently asked questions
Who should consider having this policy?
keyboard_arrow_upHow does this policy protect my business?
keyboard_arrow_upDoes the policy specify complaint response timeframes?
keyboard_arrow_upWhat are the main steps for handling a complaint?
keyboard_arrow_upAre contact details for submitting complaints included?
keyboard_arrow_upCan this policy be used Australia-wide?
keyboard_arrow_upWhat other documents might I need alongside this policy?
keyboard_arrow_upView Sample Complaint Policy
The Legal Risk Score of a Complaint Policy Template is Low
Our legal team have marked this document as low risk considering:
- The document does not specify exact time frames within which complaints must be addressed, which could lead to delays in resolving issues.
- The document mentions that complaints should be sent to a specific contact but fails to provide explicit contact details, potentially complicating the submission process.
- The document states that the company will keep in touch during the complaint process and notify the complainant of the outcome, but it does not detail how often communication will occur or through what means, possibly leaving users uninformed about the status of their complaint.
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