Software Support Agreement
This Software Support Agreement document sets out the terms and conditions under which a software supplier will maintain the software for a customer.
Last updated October 21, 2025
Suitable for Australia
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Frequently asked questions
Use this Software Support Agreement if:
- You would like to provide maintenance services for software programs to another entity; or
- You would like to receive maintenance services for software programs from another entity.
What does the Equipment Maintenance Agreement cover?
- Duration of agreement
- Maintenance Services
- Manual of specifications
- Ownership of software
- Maintenance fees
- Maintenance services
- Exclusions
- Customer’s Obligations
- Warranties
- Liability
- Confidentiality & Privacy
- Termination & notices
- Waiver, variation, severability & Dispute resolution
Further information:
View Sample Software Support Agreement
The Legal Risk Score of a Software Support Agreement Template is Low
Our legal team have marked this document as low risk considering:
- The document allows the supplier to adjust maintenance fees annually based on the Consumer Price Index or a set percentage, which could lead to unexpected cost increases for the customer.
- The supplier is not held responsible for software errors or defects that arise from modifications made by anyone other than the supplier, potentially leaving the customer with limited recourse in such situations.
- The supplier's commitment to maintaining the software is limited to efforts "reasonable commercial endeavours," which may not guarantee a resolution to all software issues, potentially affecting the customer's operations.
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