Managed Services Agreement
A Managed Services Agreement provides a general set of terms and conditions for the provision of managed services, often on an ongoing basis, such as IT, technical support or clerical support.
Last updated October 23, 2025
Suitable for Australia
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Frequently asked questions
Use this Managed Services Agreement if:
- You are providing managed services to a client
- You are a client seeking managed services
What does the Managed Services Agreement cover?
- Description of the services being provided, including supported sites, service level guarantees, fees and service specifications
- Other useful provisions dealing with matters such as suspension and termination, confidentiality, privacy, intellectual property, liability, notice requirements and subcontracting.
Further information:
View Sample Managed Services Agreement
The Legal Risk Score of a Managed Services Agreement Template is Low
Our legal team have marked this document as low risk considering:
- The obligations coincide with the performance of the services, and few obligations extend beyond that.
- The Company retains the right to subcontract its obligations under the agreement, potentially affecting the consistency and quality of the services provided to the Client.
- The document grants the Company broad discretion in determining how services are delivered.
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