Managed Services Agreement
A Managed Services Agreement provides a general set of terms and conditions for the provision of managed services, often on an ongoing basis, such as IT, technical support or clerical support.
Last updated October 23, 2025
Suitable for Australia
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What is a managed services agreement?
What is a managed services agreement?
When should you use a managed services agreement?
When should you use a managed services agreement?
What should be in a managed services agreement?
What should be in a managed services agreement?
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Frequently asked questions
What is a managed services agreement?
keyboard_arrow_upWhen should you use a managed services agreement?
keyboard_arrow_upWhat should be in a managed services agreement?
keyboard_arrow_upWhat protections does this agreement provide for service quality?
keyboard_arrow_upAre there any limitations or risks to be aware of?
keyboard_arrow_upHow are fees and adjustments handled?
keyboard_arrow_upWhat steps should I take before finalising the agreement?
keyboard_arrow_upView Sample Managed Services Agreement
The Legal Risk Score of a Managed Services Agreement Template is Low
Our legal team have marked this document as low risk considering:
- The obligations coincide with the performance of the services, and few obligations extend beyond that.
- The Company retains the right to subcontract its obligations under the agreement, potentially affecting the consistency and quality of the services provided to the Client.
- The document grants the Company broad discretion in determining how services are delivered.
Articles about Managed Services Agreement
What Does a Services Agreement Cover?
A Services Agreement governs the relationship between the supplier and the client. Read on to find out what terms need to be included in this document.
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A Services Agreement clarifies the terms when you do work for a client. Find out what to do after Completing Your Services Agreement here.
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Need to update your service agreement? Not sure where to begin? Read on to learn the essential terms that should be included in every service agreement!
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