Store Terms and Conditions

This Store Terms and Conditions allows a store owner to clearly lay out the terms of entry and purchase that apply to customers.

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Last updated December 18, 2024

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Suitable for Australia

Store Terms and Conditions

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What is a store terms and conditions?

A store terms and conditions is a legally binding agreement that sets out the rules, rights, and obligations between a store and its customers regarding purchases, payments, returns, and other interactions.
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When should you use a store terms and conditions?

You should use a store terms and conditions whenever you operate a retail or online store to clearly outline policies for purchasing, returns, payments, and customer conduct, ensuring both parties understand their rights and obligations.
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What should be in a store terms and conditions?

A store terms and conditions should include details about payment methods, returns and refunds, limitation of liability, compliance with relevant laws, and any specific store policies like bag searches or price changes.
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Frequently asked questions

What is a store terms and conditions?

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When should you use a store terms and conditions?

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What should be in a store terms and conditions?

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What protections does this document offer store owners?

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Are there any limitations or risks for customers?

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Can this template be customised for my specific store needs?

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What steps should I take after implementing these terms?

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View Sample Store Terms and Conditions

Store Terms and Conditions
risk level indicator at Low level

The Legal Risk Score of a Store Terms and Conditions Template is Low

Our legal team have marked this document as low risk considering:

  • The document allows the store to change the terms and conditions at their sole discretion, which could potentially introduce unexpected obligations or modifications for the user without prior extensive notice.
  • The store has the right to conduct bag searches at its discretion, which could infringe on personal privacy or be deemed intrusive by some customers.
  • The limitation of liability clause significantly reduces the store's responsibility for indirect, special, incidental, or consequential damages, potentially leaving the user without adequate remedies in certain loss situations.

Articles about Store Terms and Conditions

Terms of Service vs Terms & Conditions: Differences
By Paul Taylor|Dec 3, 2025

Terms of Service vs Terms & Conditions: Differences

Terms Of Service and Terms and Conditions are an integral part of the online business world, and are a legal requirement for websites. Read about them here.

Are ‘No Refund’ Signs Legal for Storeowners?
By Fiona Lu|Nov 21, 2025

Are ‘No Refund’ Signs Legal for Storeowners?

So the EOFY sales are on and there are tons of bargains! But hold on, one of your favourite stores just put a ‘No refund’ sign.

3 Things to Do After Completing Website Terms & Conditions
By Jackie Olling|Dec 8, 2025

3 Things to Do After Completing Website Terms & Conditions

Launching your business online? Find out what to do after completing your Website Ts&Cs of Use in this article.

5 Reasons Why A Terms & Conditions Is Important
By Justin Pasqualino|Nov 20, 2018

5 Reasons Why A Terms & Conditions Is Important

Before you skip the fine print, find out why not having terms and conditions could cost your business.

Why You Should Never Copy A Terms & Conditions
By Ryan Tjahjono|Oct 24, 2019

Why You Should Never Copy A Terms & Conditions

Although it may be tempting, you should never copy your terms and conditions from another website. Read more to find out why.

Can You Ban Customers From Your Online Store?
By Shrishti Shah|Sep 2, 2019

Can You Ban Customers From Your Online Store?

Are users on your website breaching your terms of use? Find out here how you can take action and ban customers from your website.

Top 10 Documents Used in the eCommerce Industry
By Jackie Olling|Oct 2, 2020

Top 10 Documents Used in the eCommerce Industry

eCommerce is one of the world's fastest growing industries. Find out the top 10 most used legal documents in the eCommerce industry here.

Why Need A Terms & Conditions Of Use? A Lululemon Lesson
By Fiona Lu|Jul 31, 2017

Why Need A Terms & Conditions Of Use? A Lululemon Lesson

Women’s activewear giant Lululemon paid penalties of $32,400 after the ACCC issued three infringement notices.

After Completing Your Website Terms of Use: Next Steps
By Jackie Olling|Dec 5, 2025

After Completing Your Website Terms of Use: Next Steps

Find out what to do after completing your Website Ts&Cs of Use (Services) and how you can protect your online business in this article.

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