SaaS Agreement (Software as a Service)
A Software-as-a-Service (SaaS) Agreement is a contract between suppliers and customers of software.
Last updated October 21, 2025
Suitable for Australia
Browse our 500+ legal documents
Browse our 500+ legal documents
Manage documents, agreements and a lot more from one central place. Just log in and find everything ready to go.
Collaborate with e-Sign and Sharing
Collaborate with e-Sign and Sharing
Having access to your legal documents has never been easier. You can request e-signature, share the document and download for an efficient collaboration.
Instantly review any legal document
Instantly review any legal document
Upload your document, ask contract AI, and watch those burning questions transform into crystal-clear answers. Because brilliant decisions shouldn't keep you waiting.
How to create a legal document
- check_circle
Access the Document Library
- check_circle
Select the template that matches your needs
- check_circle
Customise by adding or removing clauses with assistance from Lawpath AI
- check_circle
Personalise with your headers, footers, logos, or additional text
- check_circle
Store all documents securely in your account for easy access
Frequently asked questions
Benefits of SaaS for customers
- With SaaS, there is no need to install new software so you have the opportunity of improved IT operations without stressful costs and management concerns. Updates can also be installed periodically on an automatic basis, or as required.
- It’s accessible. Upon subscription, users are normally asked to create a quick online account with the SaaS provider. The SaaS software can be accessed and opened on any computer or internet enabled device. This helps to avoid the trouble of having only a couple of primary computers with access.
- Having a maintenance clause within the agreement will also simplify the need to synchronise any updates or problems with the software on your own, as these will be transferred to the supplier. Under a maintenance clause, the suppliers will agree to resolve any IT issues for you.
What does this SaaS Agreement cover?
- SaaS Services and Support
- Restrictions and Responsibilities
- Confidentiality and Proprietary Rights
- Payment of Fees
- Term and Termination
- Warranty and Disclaimer
- Indemnity
- Limitation on liability
- General Terms
- Statement of Work
- Service Level Terms
- Support Terms
- Order Form
Further information:
View Sample SaaS Agreement (Software as a Service)
The Legal Risk Score of a SaaS Agreement (Software as a Service) Template is Low
Our legal team have marked this document as low risk considering:
- The agreement provides the Company with the ability to unilaterally change fees and introduce new charges, which could lead to unexpected financial obligations for the user.
- The user is required to ensure that their use of the services complies with all applicable laws and regulations, which places the burden of legal compliance entirely on the user.
- The document allows the Company extensive rights to use and disclose aggregate data derived from the user's data, which might raise concerns about data privacy and commercial confidentiality.
Articles about SaaS Agreement (Software as a Service)
Using an End User Licence Agreement for SaaS
Using an End User Licence Agreement for your SaaS will help protect your business's intellectual property. Find out more here.
Quick Tips: Legal Documents for SaaS Companies
Learn about the legal documentation that you may need when you wish to sell your developed software.
What is a Click Wrap Agreement?
A Click Wrap Agreement is typically used when selling or licensing software online. Learn how a Click Wrap Agreement can protect your software.
What Does a Services Agreement Cover?
A Services Agreement governs the relationship between the supplier and the client. Read on to find out what terms need to be included in this document.
Understanding The Key Terms In A Service agreement
Need to update your service agreement? Not sure where to begin? Read on to learn the essential terms that should be included in every service agreement!
Why IT Businesses Need a Service Agreement
Are you thinking about starting an IT business? Not sure whether you need a service agreement? Learn about the importance of a SA in the IT industry!
Should My Business Open Source Its Projects?
Unclear about what open sourced projects are or want to understand the benefits and disadvantages of open source? Keep on reading to find out.
5 Things to Know About Share Subscription Agreements
Expanding your business? Here's a quick guide to Share Subscription Agreements.
Consumer Law & AI: Claudette Agreement Analysis
How the 'CLAUse DETecTEr' applies Machine Learning Powered Analysis to detect potentially unfair user agreements and pave the way for a new era of AI.
Looking for more documents?
Privacy Policy
A Privacy Policy outlines how your business will use, store and collect your customers' information. A Privacy Policy is required by law in certain circumstances.
Loan Agreement
This Loan Agreement can be used by lender when offering a loan to a Borrower.
Non-Disclosure Agreement (Mutual)
A Non-Disclosure Agreement (Mutual) allows you and another party to share confidential information while legally forbidding either party from disclosing that information to any other person or entity.
Non-Disclosure Agreement (One Way)
A Non-Disclosure Agreement (One Way) allows you and another party to share confidential information while legally forbidding the other party from disclosing that information to any other person or entity.
Website Terms and Conditions of Use (Services)
This Website Terms and Conditions of Use (Services) document is specifically tailored for websites selling services.
Business Sale Agreement
A Business Sale Agreement is used to clearly set out all relevant terms of the sale when selling or buying a business.
Shareholders Agreement
A Shareholders Agreement allows you to clarify the relationship between shareholders of your company.
Services Agreement (Pro-Supplier)
This Services Agreement (Pro-Supplier) sets out the relationship between you, the service provider, and the business receiving the services. This version of the Services Agreement is drafted in favour of the supplier from a commercial and legal perspective.