Refund Policy
A Refund Policy is a document that enables your business to inform customers of your refund and returns process.
Last updated October 24, 2025
Suitable for Australia
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Frequently asked questions
Use this Refund Policy If:
- You want to inform your customers of your refund and returns process when they’re not satisfied with a product or service.
- You want to ensure your business complies with Australian Consumer Law and the rights of customers.
What does this Refund Policy Cover?
- Australian Consumer Law;
- Change of mind;
- Products damaged during delivery;
- Returns process;
- Shipping costs for returns;
- Response time; and
- Exceptions.
Further Information
View Sample Refund Policy
The Legal Risk Score of a Refund Policy Template is Low
Our legal team have marked this document as low risk considering:
- There is a risk that the user may bear the costs of inspection, postage, shipping, transportation, or collection of a returned product if it is not eligible for a repair, replacement, or refund, which could lead to unexpected expenses.
- The document allows for refusal of a repair, replacement, or refund if the product was misused or if the consumer was previously aware of the problem, potentially leaving the user without recourse in certain scenarios.
- The policy does not specify the exact number of days within which the consumer must report damage during delivery or the timeframe for processing requests for repairs, replacements, or refunds, creating uncertainty about the timelines and efficiency of service.
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