NDIS Complaint Policy
This NDIS Complaint Policy is designed to be used by providers of NDIS-funded services to outline the provider’s complaint management procedure.
Last updated April 1, 2025
Suitable for Australia
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What is a ndis complaint policy?
What is a ndis complaint policy?
When should you use a ndis complaint policy?
When should you use a ndis complaint policy?
What should be in a ndis complaint policy?
What should be in a ndis complaint policy?
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Frequently asked questions
What is a ndis complaint policy?
keyboard_arrow_upWhen should you use a ndis complaint policy?
keyboard_arrow_upWhat should be in a ndis complaint policy?
keyboard_arrow_upWho is this policy suitable for?
keyboard_arrow_upWhat protections does this policy offer to participants?
keyboard_arrow_upAre there any limitations or risks with this policy?
keyboard_arrow_upWhat steps should I take after implementing this policy?
keyboard_arrow_upView Sample NDIS Complaint Policy
The Legal Risk Score of a NDIS Complaint Policy Template is Low
Our legal team have marked this document as low risk considering:
- There is a financial risk involved as clients may be charged a full session fee if they fail to cancel within the specified notice period or do not show up for an appointment.
- Clients might face unexpected charges if the funding body, such as NDIS, rejects the cancellation charge, as the financial responsibility then shifts directly to the client.
- The policy allows for charges in cases of short notice cancellations or no-shows without exceptions listed for reasonable but unforeseen circumstances, except in vaguely defined "exceptional circumstances."
Overall, this document presents a risk level due to its clear but strict cancellation fees and potential financial implications for clients. Users should be aware of the specific conditions under which they might incur charges and consider whether they can consistently meet the cancellation requirements. This awareness and understanding are crucial in managing the risks associated with agreeing to this policy.
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