NDIS Cancellation Policy
This NDIS Cancellation Policy sets out your business' policies and procedures in the event of cancellation.
Last updated April 1, 2025
Suitable for Australia
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Frequently asked questions
Use this NDIS Cancellation Policy if:
- You are engaging the services to participants under the NDIS;
- You want to ensure that your business’ policies and procedures regarding cancellation are prescribed clearly; and
- You intend to eliminate any potential confusion about notice periods for cancellation.
What does this NDIS Cancellation Policy provide?
- Written assurance to your clients of compliance with the standards and definitions set out by the NDIA;
- Default minimum notice periods set by the NDIA, with the option to set more lenient terms (note: you cannot set stricter notice periods than those set out by the NDIA);
- Customisable fields for you to describe your exact cancellation process.
Further information:
- NDIS Pricing Arrangements, effective 1 January 2022
View Sample NDIS Cancellation Policy
The Legal Risk Score of a NDIS Cancellation Policy Template is Low
Our legal team have marked this document as low risk considering:
- There is a financial risk for clients who cancel appointments on short notice or fail to show up, as they may be charged 100% of the scheduled fee.
- Clients may be directly charged if the funding body, such as NDIS, rejects the cancellation payment, which could lead to unexpected expenses.
- The policy may not cover all possible personal or emergency situations comprehensively, which could result in disputes over what constitutes an "exceptional circumstance" that would waive the cancellation fee.
This document presents a moderate risk profile as it clearly outlines the financial implications of cancellations and no-shows, which could deter clients from making last-minute changes. However, it also includes provisions for waiving fees in exceptional circumstances, providing some flexibility and understanding, which might mitigate the overall risk to a user familiar with such policies.
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