NDIS Cancellation Policy
This NDIS Cancellation Policy sets out your business' policies and procedures in the event of cancellation.
Last updated April 1, 2025
Suitable for Australia
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What is a ndis cancellation policy?
What is a ndis cancellation policy?
When should you use a ndis cancellation policy?
When should you use a ndis cancellation policy?
What should be in a ndis cancellation policy?
What should be in a ndis cancellation policy?
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Frequently asked questions
What is a ndis cancellation policy?
keyboard_arrow_upWhen should you use a ndis cancellation policy?
keyboard_arrow_upWhat should be in a ndis cancellation policy?
keyboard_arrow_upHow does this policy protect my business?
keyboard_arrow_upCan I set stricter cancellation terms than the NDIA minimums?
keyboard_arrow_upWhat are the main risks for clients under this policy?
keyboard_arrow_upWhat steps should I take after implementing this policy?
keyboard_arrow_upView Sample NDIS Cancellation Policy
The Legal Risk Score of a NDIS Cancellation Policy Template is Low
Our legal team have marked this document as low risk considering:
- There is a financial risk for clients who cancel appointments on short notice or fail to show up, as they may be charged 100% of the scheduled fee.
- Clients may be directly charged if the funding body, such as NDIS, rejects the cancellation payment, which could lead to unexpected expenses.
- The policy may not cover all possible personal or emergency situations comprehensively, which could result in disputes over what constitutes an "exceptional circumstance" that would waive the cancellation fee.
This document presents a moderate risk profile as it clearly outlines the financial implications of cancellations and no-shows, which could deter clients from making last-minute changes. However, it also includes provisions for waiving fees in exceptional circumstances, providing some flexibility and understanding, which might mitigate the overall risk to a user familiar with such policies.
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