Computer Equipment Maintenance Agreement

A Computer Equipment Maintenance Agreement sets out the terms and conditions between a customer, who has computer equipment that needs to be maintained, and the supplier who will provide maintenance services for the equipment.

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Last updated October 24, 2025

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Suitable for Australia

Computer Equipment Maintenance Agreement

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What is a computer equipment maintenance agreement?

A computer equipment maintenance agreement is a legally binding contract outlining the terms and conditions for maintaining computer equipment between a customer and a service provider.
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When should you use a computer equipment maintenance agreement?

You should use this agreement when you are either providing or receiving maintenance services for computer equipment to clearly set out each party’s rights, responsibilities, and expectations.
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What should be in a computer equipment maintenance agreement?

It should include details of services provided, charges, spare parts, access, records, termination rights, warranties, liability, confidentiality, privacy, and dispute resolution procedures.
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Frequently asked questions

What is a computer equipment maintenance agreement?

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When should you use a computer equipment maintenance agreement?

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What should be in a computer equipment maintenance agreement?

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What protections does this agreement offer?

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Are there any key limitations I should be aware of?

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How do I make the agreement legally binding?

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What steps should I take after signing?

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View Sample Computer Equipment Maintenance Agreement

Computer Equipment Maintenance Agreement
risk level indicator at Low level

The Legal Risk Score of a Computer Equipment Maintenance Agreement Template is Low

Our legal team have marked this document as low risk considering:

  • The agreement allows the Supplier to adjust maintenance charges if the equipment is substituted, altered, or relocated, potentially leading to unexpected cost increases for the Customer.
  • The Supplier is not obligated to provide maintenance services for a range of issues including damage from environmental factors or unauthorized modifications, which could leave the Customer without support for certain types of equipment failures.
  • The Customer is required to maintain a supply of spare parts as specified by the Supplier, which could impose additional operational and financial burdens.

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