Complaints Handling Policy (Not For Profit)
This Complaints Handling Policy can be used by a Not For Profit as a policy and procedure for handling internal and external complaints.
Last updated April 2, 2025
Suitable for Australia
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What is a complaints handling policy (not for profit)?
What is a complaints handling policy (not for profit)?
When should you use a complaints handling policy (not for profit)?
When should you use a complaints handling policy (not for profit)?
What should be in a complaints handling policy (not for profit)?
What should be in a complaints handling policy (not for profit)?
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Frequently asked questions
What is a complaints handling policy (not for profit)?
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The Legal Risk Score of a Complaints Handling Policy (Not For Profit) Template is Low
Our legal team have marked this document as low risk considering:
- There is a risk that the detailed and multi-level complaint handling procedures could be cumbersome for organizations with limited resources, potentially leading to delays or mismanagement of complaints.
- The document outlines the handling of personal information and confidentiality, which imposes a responsibility to strictly manage and protect sensitive data, posing a risk if not adhered to properly.
- The policy includes provisions for managing unreasonable conduct by complainants, which could pose a risk if staff are not adequately trained or supported, potentially leading to escalated situations or legal challenges.
Articles about Complaints Handling Policy (Not For Profit)
How to Handle Employee Complaints
The way you handle employee complaints can have big effects on the culture of your workplace. Find out more here.
How Should My Business Handle Customer Complaints?
Unfortunately, not all interactions with customers are good ones. Read this guide to understand how to handle customer complaints effectively.
Stop Unwanted Calls: Your Rights Explained
Have you ever received calls asking for charitable donations? Find out more about the problems this can cause.
What is an Ombudsman?
An ombudsman can help you if you have a complaint about a business or government agency. Read on to find out how you can have your issue heard.
How To Start a Not-for-Profit Orginisation
If you’re wondering how to start a not-for-profit organisation in Australia, this guide is for you. Start running a compliant NFP today.
What is a Not for Profit Organisation?
Setting up a Not for Profit (NFP) Organisation is a great way to give back to the community. Read about how to do it here.
Starting A Non-Profit? Here's 5 Things To Consider
Thinking about starting a Not-For-Profit Organisation? While it's a noble goal, there are many legal things you need to consider. Read about them here.
Tips for Avoiding Disputes With Your Customers
Disputes with your customers can be damaging to your business. Here's some ways you can help prevent them from occurring.
NFPs: Choosing the Right Structure
Discover what legal structure are available for your not-for-profit project!
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