Complaints Handling Policy (Not For Profit)
This Complaints Handling Policy can be used by a Not For Profit as a policy and procedure for handling internal and external complaints.
Last updated April 2, 2025
Suitable for Australia
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View Sample Complaints Handling Policy (Not For Profit)
The Legal Risk Score of a Complaints Handling Policy (Not For Profit) Template is Low
Our legal team have marked this document as low risk considering:
- There is a risk that the detailed and multi-level complaint handling procedures could be cumbersome for organizations with limited resources, potentially leading to delays or mismanagement of complaints.
- The document outlines the handling of personal information and confidentiality, which imposes a responsibility to strictly manage and protect sensitive data, posing a risk if not adhered to properly.
- The policy includes provisions for managing unreasonable conduct by complainants, which could pose a risk if staff are not adequately trained or supported, potentially leading to escalated situations or legal challenges.
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