Complaints Handling Policy (Not For Profit)
This Complaints Handling Policy can be used by a Not For Profit as a policy and procedure for handling internal and external complaints.
Last updated April 2, 2025
Suitable for Australia
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What is a complaints handling policy (not for profit)?
What is a complaints handling policy (not for profit)?
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When should you use a complaints handling policy (not for profit)?
What should be in a complaints handling policy (not for profit)?
What should be in a complaints handling policy (not for profit)?
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Frequently asked questions
Who is this policy suitable for?
keyboard_arrow_upWhat protections does this policy provide?
keyboard_arrow_upAre there any limitations to using this policy template?
keyboard_arrow_upHow does the policy address confidentiality and privacy?
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keyboard_arrow_upCan the policy be integrated with other organisational documents?
keyboard_arrow_upWhat risks should organisations be aware of when using this policy?
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The Legal Risk Score of a Complaints Handling Policy (Not For Profit) Template is Low
Our legal team have marked this document as low risk considering:
- There is a risk that the detailed and multi-level complaint handling procedures could be cumbersome for organizations with limited resources, potentially leading to delays or mismanagement of complaints.
- The document outlines the handling of personal information and confidentiality, which imposes a responsibility to strictly manage and protect sensitive data, posing a risk if not adhered to properly.
- The policy includes provisions for managing unreasonable conduct by complainants, which could pose a risk if staff are not adequately trained or supported, potentially leading to escalated situations or legal challenges.
Meet Our Users
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