Cancellation Policy
A Cancellation Policy explains who may cancel appointments and the terms and conditions under which they can do so.
Last updated January 13, 2025
Suitable for Australia
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What is a cancellation policy?
What is a cancellation policy?
When should you use a cancellation policy?
When should you use a cancellation policy?
What should be in a cancellation policy?
What should be in a cancellation policy?
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Frequently asked questions
Who can benefit from this document?
keyboard_arrow_upWhat protections does this policy offer my business?
keyboard_arrow_upAre there any legal risks with using this policy?
keyboard_arrow_upHow should I communicate this policy to clients?
keyboard_arrow_upWhat are reasonable cancellation fees?
keyboard_arrow_upAre there circumstances where cancellation fees should be waived?
keyboard_arrow_upWhat details must I confirm before using this policy?
keyboard_arrow_upView Sample Cancellation Policy
The Legal Risk Score of a Cancellation Policy Template is Low
Our legal team have marked this document as low risk considering:
- Users should be aware that cancelling or rescheduling an appointment without providing the required minimum notice could incur cancellation fees, which may lead to unexpected costs.
- The policy imposes a strict requirement for advance notice, limiting flexibility for users who may need to cancel or reschedule due to unforeseen circumstances closer to the appointment date.
- The policy specifies that cancellations must be made either by phone or email, which could be restrictive if these communication channels are inaccessible or if there are technical issues preventing timely notice.
Meet Our Users
Articles about Cancellation Policy
5 Ways to Cancel a Contract : What You Need to Know
Sometimes, you may have second thoughts about entering into an agreement. Read on to find out when you can cancel a signed contract.
How Businesses Can Manage COVID-19 Cancellations
The COVID-19 pandemic has meant a sharp rise in cancellations. Find out how your business should handle cancellations and the legal requirements involved.
Are Cancellation Fees Legal?
Concerned about losing money because clients fail to show up to appointments? Learn about when you can charge cancellation fees here.
Cancellations and COVID-19: Can I Get a Refund?
Many events, flights and plans have been cancelled due to the COVID-19 pandemic. Find out here if you're entitled to a refund.
Why Was My ABN Cancelled? (2025 Update)
Do you run a business and have had your ABN cancelled? Find out in this article why this occurs and how you can reactivate it.
Company Has Close Shave with Unfair Contract Terms
Does your company involve consumer or small business contracts? Read our legal guide to avoid landing in a hairy situation with unfair contract terms!
How to Cancel a Direct Debit
There are a few things to be aware of when cancelling a direct debit. Read on to find out what you need to know.
How to Cancel Your ABN (2025 Update)
Are you looking to cancel your Australian Business Number (ABN)? Read this guide to find out how to do it and what this means for you.
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