Price Match Policy
A Price Match Policy is a document that outlines how and when retailers are able to change the prices of their items to match that of a competitor’s, upon a customer’s request.
Last updated October 21, 2025
Suitable for Australia
Browse our 500+ legal documents
Browse our 500+ legal documents
Manage documents, agreements and a lot more from one central place. Just log in and find everything ready to go.
Collaborate with e-Sign and Sharing
Collaborate with e-Sign and Sharing
Having access to your legal documents has never been easier. You can request e-signature, share the document and download for an efficient collaboration.
Instantly review any legal document
Instantly review any legal document
Upload your document, ask contract AI, and watch those burning questions transform into crystal-clear answers. Because brilliant decisions shouldn't keep you waiting.
How to create a legal document
- check_circle
Access the Document Library
- check_circle
Select the template that matches your needs
- check_circle
Customise by adding or removing clauses with assistance from Lawpath AI
- check_circle
Personalise with your headers, footers, logos, or additional text
- check_circle
Store all documents securely in your account for easy access
Frequently asked questions
Use this Price Match Policy if:
- You own or operate a business that sells products direct to consumers
- You want to offer the same, competitive prices as other retailers and businesses offering similar products
- You want an honest, transparent way for customers to seek the best prices
What does this Price Match Policy cover?
- Objectives/Background
- Nature of Competitor
- Product Specifications & Availability
- Product Exclusions
- Proof of Competitor’s Price
- Nature of Proof
- Product Verification
- Honouring the Policy
- Location
- Timing
- Number of Items
- Further Considerations
Further information:
View Sample Price Match Policy
The Legal Risk Score of a Price Match Policy Template is Low
Our legal team have marked this document as low risk considering:
- There is a risk that the price match may not be honored if the competitor’s lower price is due to a pricing error, mistake, or misprint, potentially leading to customer dissatisfaction if expectations are not managed.
- The exclusion of items on sale, clearance, or part of a bundle offer from the price match could limit the opportunities for customers to benefit from the policy, possibly affecting customer perception of value and fairness.
- The policy can be terminated or amended at any time without notice, which introduces uncertainty for both customers planning to rely on it and staff who must stay informed of the current policy to ensure consistent application.
Articles about Price Match Policy
What to Include in a Business Price Match Policy
Price matching prevents businesses from losing customers simply due to the product price. Find out what to include in your price match policy.
What Is Illegal Price Fixing?
Do your prices match or follow your competitors? Ensure this does not result in illegal price fixing by learning all about it here.
Why is Customer Service Important?
Find out why customer service is important and how a cup of coffee with a smile can help transform your business.
Are ‘No Refund’ Signs Legal for Storeowners?
So the EOFY sales are on and there are tons of bargains! But hold on, one of your favourite stores just put a ‘No refund’ sign.
The Lawpath Blog
Stay up to date with legal concepts, tactics and strategies for your business
Top 10 Documents Used in the eCommerce Industry
eCommerce is one of the world's fastest growing industries. Find out the top 10 most used legal documents in the eCommerce industry here.
Tips for Avoiding Disputes With Your Customers
Disputes with your customers can be damaging to your business. Here's some ways you can help prevent them from occurring.
Pricing Your Products: What Are the Rules?
Having difficulty determining what a price for something should be? Read about pricing rules and guidelines here.
What Is Anti-Competitive Behaviour?: What You Need To Know
Do you know what anti-competitive behaviour is? Read this article to find out and to find out how it may affect your business.
Looking for more documents?
Privacy Policy
A Privacy Policy outlines how your business will use, store and collect your customers' information. A Privacy Policy is required by law in certain circumstances.
Loan Agreement
This Loan Agreement can be used by lender when offering a loan to a Borrower.
Non-Disclosure Agreement (Mutual)
A Non-Disclosure Agreement (Mutual) allows you and another party to share confidential information while legally forbidding either party from disclosing that information to any other person or entity.
Non-Disclosure Agreement (One Way)
A Non-Disclosure Agreement (One Way) allows you and another party to share confidential information while legally forbidding the other party from disclosing that information to any other person or entity.
Website Terms and Conditions of Use (Services)
This Website Terms and Conditions of Use (Services) document is specifically tailored for websites selling services.
Business Sale Agreement
A Business Sale Agreement is used to clearly set out all relevant terms of the sale when selling or buying a business.
Shareholders Agreement
A Shareholders Agreement allows you to clarify the relationship between shareholders of your company.
Services Agreement (Pro-Supplier)
This Services Agreement (Pro-Supplier) sets out the relationship between you, the service provider, and the business receiving the services. This version of the Services Agreement is drafted in favour of the supplier from a commercial and legal perspective.