NDIS Privacy Policy
An NDIS Privacy Policy is designed to be used by providers of NDIS-funded services to outline the provider’s policies and procedures regarding the collection of personal information.
4.3 (3 reviews)
Last updated April 1, 2025
Under 10 minutes
Written by Edwin Montoya Zorrilla
Reviewed by Damin Murdock
Document Overview
The National Disability Insurance Scheme (NDIS) is a government funded scheme that provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. The NDIS involves personalised plans to accommodate the need of each participant, hence the scope and delivery of services under NDIS should be explicated in written agreement.
This document outlines the types of personal information collected and stored by the NDIS service provider, as well as the reasons, processes and procedures for collection and storage. The document also provides NDIS clients with clear instructions on how to access and correct their personal information, and make complaints.
Suitable for Australia
The Legal Risk Score of a NDIS Privacy Policy Template
Our legal team have marked this document as medium risk considering:
- There is a risk of personal information being accessed or disclosed without consent, despite measures in place to prevent such occurrences, because absolute security cannot be guaranteed.
- Users might find the process of correcting or updating their personal information cumbersome or slow, which could lead to delays in receiving services or rectifying issues with personal data.
- Failure to follow this policy may place the provider in breach of NDIS legislation.
Users familiar with privacy policies and data handling processes will find the document's frameworks and safeguards standard, but should remain vigilant about the potential for data breaches and the complexities involved in managing personal information.
NDIS Privacy Policy Checklist
Complete your free NDIS Privacy Policy with our checklist
Review Accuracy of Information
Ensure that all personal information collected and stored is accurate, up-to-date, complete, and relevant before acting on it.
Secure Storage
Implement and maintain robust security measures to protect personal information from misuse, loss, and unauthorized access, modification, or disclosure.
Monitor Compliance
Regularly audit and update storage and data systems to ensure compliance with federal laws and privacy obligations.
Use this NDIS Privacy Policy if:
- You are engaging the services to participants under the NDIS; and
- You want to ensure that your business’ policies and procedures regarding the collection of personal information are clear.
What does this NDIS Privacy Policy provide?
- Written assurance to your customers of compliance with federal legislation, including the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth);
- What personal information will be collected from customers and the reasons for collection;
- How this personal information will be collected and stored;
- How customers can access their personal information and lodge complaints; and
- Optional provisions for if your website contains links to third party websites and/or if you disclose personal information to third parties located overseas.
View Sample NDIS Privacy Policy
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